Delivery Policy

Local Order:

For Platinum Member

Free island wide* delivery applies with a local order of $110 and above (Inclusive of $110). Delivery days and time of the week will as follows:

  1. Monday – 6pm to 10pm
  2. Thursday – 6pm to 10pm

For local order of $110 and below, there will be a charge of $18 delivery fee for a one-time delivery service. Please note that if nobody is at your house to receive your order at the scheduled delivery timing, you can either self-collect at our Joka Sports showroom OR you can pay another delivery fee of $18 to get us to deliver to your home. If you are unable to receive your order at the scheduled delivery timing, please inform us at least 24 hours in advance.

Alternatively, you can self-collect at NO charges at Joka Sports showroom [Address: 1 Yishun Industrial Street A’posh Bizhub S768160 from Wednesday to Friday, 2.30pm to 8.30pm and Saturday to Sunday, 12pm to 6pm].

*Exclude Jurong Islands, Tuas and Sentosa.

For Ordinary Member

$18 delivery fee applies for a one-time delivery service. Please note that if nobody is at your house to receive your order at the scheduled delivery timing, you can either self-collect at our Joka Sports showroom OR you can pay another delivery fee of $18 to get us to deliver to your home. If you are unable to receive your order at the scheduled delivery timing, please inform us at least 24 hours in advance.

Alternatively, you can self-collect at NO charges at Joka Sports showroom [Address: 1 Yishun Industrial Street A’posh Bizhub S768160 from Wednesday to Friday, 2.30pm to 8.30pm and Saturday to Sunday, 12pm to 6pm].

*Exclude Jurong Islands, Tuas and Sentosa.

Free island wide* delivery will be not be applicable for ordinary member regardless of the amount of local order.

Overseas Orders: 
Please refer to the table below for the estimated delivery charges to your respective countries.

Express Air Economy Air
Estimated Arrival Days Below $300 $300 to $999 Above $1000 Estimated Arrival Days Below $300 $300 to $999 Above $1000
Malaysia 2 to 4 $8 $12 FREE 6 to 8 $5 $9 FREE
Hong Kong 2 to 3 $15 $20 FREE 5 to 7 $9 $14 FREE
Taiwan 2 to 3 $15 $20 FREE 6 to 8 $9 $14 FREE
South Korea 2 to 3 $15 $20 FREE N.A N.A N.A N.A
China 2 to 6 $15 $20 FREE N.A N.A N.A N.A
Philippines 2 to 7 $15 $20 FREE 9 to 15 $9 $14 FREE
Vietnam 2 to 6 $15 $20 FREE 7 to 22 $9 $14 FREE
Thailand 2 to 3 $15 $20 FREE N.A N.A N.A N.A
Brunei 2 to 5 $15 $20 FREE 6 to 12 $9 $14 FREE
Indonesia 1 to 4 $20 $25 FREE 9 to 15 $9 $14 FREE
Australia 1 to 2 $25 $30 FREE N.A N.A N.A N.A
New Zealand 3 to 6 $25 $30 FREE 7 to 14 $20 $25 FREE

For countries other than the above stated, please email us at jerry@jokasports.com for an estimated shipping cost.

Terms and conditions:

  • Shipping costs vary greatly depending on the size and weight of each order, as well as the location of the country to which it ships. As such, we will send you an email with the exact shipping fee within 2 working days after you checkout your shopping cart with us.
  • Please note that the shipping charge to your country does not include customs, duties, taxes or broker fees that the carrier or your country may impose once your package reaches your country. In many countries no additional charges should be imposed however it is not Joka Sports responsibility as Joka Sports does not collect international duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s custom policies, please contact your local customs office.
  • Joka Sports strives to ensure your order will ship on or before the expected lead-time. However, in the event that your order is not able to arrive to you within the estimated lead-time, you will be notified by email of the new estimated ship date.

Bulk Orders/ Enquires: 

For bulk orders or any other enquires, please do not hesitate to drop us an email at jerry@jokasports.com and we will be more than happy to customise an order just for you.